Since October 10, 2025, I have deposited a total of approximately ₺25,000 on the 1xBet platform via bank transfer. Although I click on the “promo code” section each time to take advantage of the loss bonus promotion, I do not receive any code. I have faced this issue particularly with my last eight deposits, and sometimes the promo code doesn’t appear at all. I experienced a similar issue in the past but was able to receive the code back then; however, recently, the same problem keeps repeating. During this process, I contacted customer service around 30 times — sent two emails and made 25 phone calls — yet received no response or solution. I am certain that I meet all the promotion requirements and haven’t encountered any error messages. Therefore, I request that the promo codes I am entitled to be issued retroactively and that the technical issue I am facing be permanently resolved. My customer number is 879137***, and my name is Kaan Y***. I kindly ask for a prompt resolution to my issue.
I have been a loyal 1xBet member for about 10 years. On August 8, 2025, I deposited ₺1,000 into my account specifically to take advantage of the Friday Bonus Campaign. I carefully reviewed the promotion rules and fulfilled every single requirement, yet the promised bonus was never credited to my acc...
On 29/11/2025, I requested a withdrawal of ₺42,000 from my 1xBet account via bank transfer, linked to my account with ID number 798112***. The withdrawal transaction number for this process is 10306528. Although 6 days have passed, the money has still not been deposited into my bank account and I ha...
On May 17, 2025, at 14:57, I deposited ₺3,440 into my 1xBet account. The money never showed up in my balance. I was told it would be transferred shortly, but nothing happened. Then, on May 19, 2025, at 01:25, I deposited an additional ₺3,200—and again, the funds did not appear in my account. When I...
I made two separate deposits into my 1xBet account, but neither of them was credited to my balance. On September 18, 2025, at 21:35:23, I deposited ₺2,000 through the Ziraat Bank Sındırgı/ Balıkesir branch. On September 26, 2025, I made another deposit of ₺1,500 from the same branch. In both case...
On June 10, 2025, I transferred ₺3900 to the bank account provided by 1xBet using the fast bank transfer method. I followed all the steps correctly and submitted the deposit form immediately. However, my deposit request was rejected—not once, but 8 or 9 times. I also sent the required documents and...