1xBet Took My Deposit and Did Not Credit My Account

I made a deposit of 500 USDT to my account 1904719*** on August 24 in the first half of the day. I was distracted and didn’t log into the mobile app to check my balance until the evening, because I know that crypto is not as fast as regular banking. I saw that the money had been debited from my crypto account, which reassured me, so I didn’t check the app again until the evening. But in the evening there was no money, the next day there was still no money, and now I am not reassured at all. Where is my money? Two days have passed with no information from 1xBet. Terrible service—it amazes me how they are still operating.