I am a 1xBet user from Kenya, and I am currently unable to withdraw my balance of $13 because the verification code is being sent to an old phone number that I no longer have access to. My account is still linked to this previous number, so every withdrawal attempt fails at the verification stage. To resolve this issue, I contacted 1xBet customer support and requested that the phone number associated with my account be changed. I submitted all the documents and information they requested to verify my identity and confirm account ownership. It has now been seven days since I sent these documents, but I have not received any response or resolution. I kindly request that my registered phone number be updated so that I can receive verification codes on my current number and withdraw my $13 balance without further delay. I expect my identity verification and phone number update request to be reviewed and resolved as soon as possible.
I have been a 1xBet user for years, but today, when I tried to withdraw my funds, I was suddenly asked to verify my identity. However, I did not receive a verification message because my phone number was apparently linked to another 1xBet account—which makes no sense. I immediately contacted 1xBet ...
I am a 1xBet user from Namibia, and I have been unable to withdraw my funds due to a persistent problem with the confirmation code. My current balance is approximately 6,900 USD, and this is my first attempt to withdraw money from my account. Since last week up to today, every time I try to make a w...
I am writing to raise a complaint about my experience with the 1xBet website regarding account verification and withdrawal. I am using 1xBet from India and requested a withdrawal on February 8. The amount of $80 is currently stuck in my account because the withdrawal was rejected, even though I have...
I’ve been trying to withdraw my money from 1xBet, but I can’t complete the process because the SMS confirmation code never arrives. Without this code, I’m completely stuck. I contacted support and was told to send an email with certain documents. I sent everything they asked for, but nothing changed...
I am writing to express my dissatisfaction with the way my verification and withdrawal request is being handled by 1xBet. I had already completed a fu...