1xBet Bank Transfer Deposit Not Credited For Days - No Support Response

On 23.11.2025, I made two separate deposits to my 1xBet account with ID 449230*** via bank transfer—₺15,000 and ₺20,000—but even after 10 days, the total ₺35,000 has still not been reflected in my account balance, which has become completely unacceptable. These transfers were sent from my own bank account registered with 1xBet, and I have already submitted the transfer receipts and my bank statement to the company. Despite this, no action has been taken, my balance has not been updated, and I have received no clear information. Until this incident, I had never experienced any problems with 1xBet; my account is open and active, and I have not been informed of any review, suspension, or request for additional documents. Yet my ₺35,000 deposit has been pending for days without a reasonable explanation. From the moment the issue began, I attempted to reach live support and customer representatives many times but was never connected to an authorized person. The emails I sent received only automatic replies, and no solution-oriented communication was provided. The ticket I managed to open after great effort has been marked “in progress” for a long time with no feedback, making it feel as though my case has been completely ignored. The fact that my ₺35,000 deposit has not been credited for days, despite submitting all receipts and bank statements, and the lack of communication throughout this process, has caused serious grievance and a significant loss of trust. I strongly request that 1xBet immediately credit the ₺15,000 and ₺20,000 deposits I made on 23.11.2025, totaling ₺35,000, to my account without further delay and provide a clear written explanation regarding why this process has taken so long and why communication has been so insufficient.