I am writing to formally dispute the cancellation of my winning bet (Bet Slip #6043671****) for the Milan vs. Inter match on February 2, 2025, placed on the 1xBet platform. My bet on Over 5.5 Shots on Target was clearly won, yet my stake was refunded under the vague explanation of a "technical error." Despite my efforts to resolve the issue, including calling 1xBet customer service twice and sending multiple messages, I only received a repeated response stating that "refund is the best I can get" and that 1xBet reserves the right to cancel bets in case of a technical error.
No Error in Odds: The odds were set at 2.07, which means they were calculated and displayed correctly at the time of placing the bet. There was no obvious mistake or mispricing.
Lack of Transparency: I contacted your customer service twice, yet no representative could specify what this so-called technical error was. If an error occurred, I deserve a clear explanation with evidence.
Unfair Treatment: I placed a fair bet, and it won. If there was truly a mistake on your end, that is not my responsibility as a customer. Why should I suffer because of your errors?
This is unacceptable and raises serious concerns about the fairness of the 1xBet platform. I want a detailed explanation and the immediate payout of my rightful winnings. As a customer who trusted your service, I expect better treatment and accountability. If this issue is not resolved, I will be forced to escalate it further through public platforms and regulatory bodies.
I’m requesting an urgent review from 1xBet regarding a clearly mishandled bet. I placed a wager on “Ball hits the post in the first half” for the Barcelona vs. Inter match, and I won—the ball clearly hit the post during the first half, and I watched the game live. However, 1xBet marked my ticket as ...
Dear 1xbet Customer Support, I am writing to express my serious concern and dissatisfaction with the outcome of a recent bet I placed on your platform. The bet in question was related to a UEFA match, and despite the official UEFA page confirming that my bet was a winning one, 1xbet has inexplicably...
On 06.09.2025, I placed a bet on 1xbet with slip number 6942*. Even though all the matches on my slip have finished, it has now been more than 5 hours, and the bet has still not been settled. The slip status has not been updated, leaving my winnings in limbo. I contacted customer service regarding ...
On August 12, 2025, at 12:34 PM, I placed a bet via the 1xBet mobile app on the Shanghai Shen (W) vs Guangdong (W) match. My bet slip number was 68379434981, with a stake of 25,200₺ at odds of 1.67 for “Over 4 Corners.” The match had a total of 5 corners, which clearly met the winning condition. How...
On September 29, 2025, my bet slip number 70576815 on 1xBet was incorrectly graded as a loss. My wager was on the Beşiktaş–Kocaelispor match, specifically the market “Shots on Target Over 7.5.” During the game, the final goal was initially recorded as an own goal, so it was not counted as a shot on...