On September 1, 2025, I made two separate payments totaling ₺35,000 to my 1xBet account using the bank transfer method. However, even after a full week, neither of these deposits has been credited to my account balance.
I contacted 1xBet customer service by email multiple times to resolve the issue. Unfortunately, their only response has been the same generic message: “Under review.” No clear explanation or timeline has been provided, and no real solution has been offered.
As a new user, facing such a serious issue right at the beginning has left me extremely frustrated and disappointed. I demand that my payments of ₺35,000 be credited to my account immediately and that my grievance be resolved without further delay. Customers should not be left waiting indefinitely when their money has already been transferred.
On August 1, 2025, I made a deposit of ₺3,500 into my 1xBet account (User ID: 281944) using the fast bank transfer method. Normally, my past deposits—when similar issues occurred—were resolved within 3–5 hours at most. However, this time, it has been over five days (96 hours) since the transfer, and...
On September 14, 2025, I deposited ₺3,000 into my 1xBet account in advance to place a bet on an upcoming match. However, the money was never credited to my account. Despite completing the payment correctly, 1xBet failed to transfer the funds, which left me unable to place my bets and caused unnecess...
On August 26, 2025, I submitted a withdrawal request of ₺3000 from my 1xBet account using the bank transfer method. Despite the time that has passed, the money has still not been credited to my account. When I contacted customer support, I was told that my transaction was “in queue.” However, this ...
On August 27, 2025, at 22:30, I deposited 1800₺ into my 1xBet account (ID: 302830***), but the funds still have not been credited. The transaction has been showing as “under review” for hours, and when I contacted live support, I was only told to keep waiting without any clear explanation. This is ...
On February 6, 2025, I made two deposits to my 1xBet account—₺2,500 at 09:30 AM and another ₺2,500 at 03:30 PM. The first deposit was credited successfully, but the second one is still missing, despite multiple emails and calls to support. Every time I reach out, I get the same response: "Please wa...