When I use Betcio’s live chat support, I constantly face a very frustrating issue. If the operator changes during the conversation, the entire chat completely resets. All of the messages I typed disappear, and I have to start over from scratch, re-explaining the same problem again and again. Not only is this a waste of time, but it also causes confusion because sometimes I forget to repeat certain details, which makes it even harder for the support team to understand the full situation.
This broken system prevents problems from ever being properly solved. Instead of providing seamless assistance, it leaves me stuck in a loop of repeating myself without progress. For a platform handling financial transactions and user accounts, reliable customer support is absolutely essential, but right now Betcio’s system feels unprofessional and careless.
I am asking Betcio to fix the live chat system immediately, ensure conversations continue even when operators change, and provide proper resolution to ongoing issues without forcing users to restart every time.
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