I hit the jackpot while playing a slot game on Betgaranti and found the trophy, which clearly indicated a ₺500,000 win. However, to my shock and frustration, the site only credited me ₺80,000. Shortly after that partial payout, they completely wiped out my remaining balance without any explanation or warning.
This is unacceptable. When it comes to taking your money, Betgaranti processes deposits instantly with no issues. But the moment you win big, they start delaying, making excuses, or in my case—cutting your payout and clearing your account. There is absolutely no transparency or fairness.
Betgaranti is not a trustworthy platform. Players should be aware that their winnings are not guaranteed to be honored. I demand the remaining ₺420,000 to be paid immediately and call on Betgaranti to take responsibility for this blatant manipulation. If not resolved, I will escalate this through every legal and consumer protection channel available.