I’m currently unable to access my Betnano account because I’ve forgotten my username. I’ve tried multiple times to reset my password, but each time the system says either the username or password is incorrect. I’m confident the issue is with the username, as I no longer remember it correctly.
I’ve already attempted every option available on the login page, but nothing works. I’m stuck in a loop and completely locked out of my account—even though I know the email and likely have the correct password. Not even the password reset works without the correct username.
Betnano, I need your urgent assistance in recovering my account. Please provide a way for users to retrieve or verify their usernames through email, phone number, or ID verification. Right now, there seems to be no way to regain access if the username is forgotten, which is incredibly frustrating and poorly designed.