On Monday, September 15, my balance of 9,500 TL on the Betpark website was deleted without any explanation. My account had a bonus, and it was clearly stated that this bonus had no wagering or withdrawal conditions. Despite this, my entire balance was reset to zero. My username is dumanx10.
When I contacted Betpark customer service about the issue, I received vague and dismissive responses without any clear explanation. This is the first time I have experienced such a situation, and I want my grievance resolved. I also have documents showing my account transactions and related correspondence.
I expect Betpark to refund the deleted balance of 9,500 TL to my account.
I earned winnings through a bonus provided by Betpark and submitted a ₺1,000 withdrawal request. However, just 30 minutes ago, my withdrawal request was rejected with the reason stated as “IP address conflict.” It’s strange because there were no issues when I was depositing money or receiving the bo...
Betpark told me that the bonus I received had no withdrawal limits or conditions. With that bonus, my balance reached 13,000 TL. However, when I tried to withdraw, my balance was reduced to 500 TL, and I was told I could only withdraw a maximum of 500 TL. Their own live support team had previously ...
Today, I made a ₺700 withdrawal request from the Betpark website. However, after the transaction, my balance was deleted with the explanation that there was an “IP conflict.” I was only given this vague reason and no further clarification. I have never experienced such an issue before, and my accoun...
I had a balance of 700 TL on Betpark and purchased a 100 TL game. However, instead of the correct deduction, my balance inexplicably dropped to 73 TL. A similar issue occurred when playing with a 1,000 TL balance—despite having enough funds, my final balance of 218 TL suddenly dropped to 73 TL witho...
I had over 9,000₺ in my Betpark account, but suddenly 6,000₺ was used in games I didn’t even recognize. Shortly after, another 3,000₺ was gone. This is unacceptable. When I contacted live support, they placed the blame on me, claiming my account was hacked. However, my account is secure, and I am co...