On 10.02.2025, I registered on the www.bets10.com platform and used the first deposit bonus, depositing ₺60,000 via the USDC/Ethereum method. I placed bets according to the platform's rules and did not engage in any suspicious activity. I created five triple combination bets, two of which won. I fully met Bets10’s wagering requirements and completed the bonus turnover. After that, I played slot games for a while and accumulated a total balance of ₺406,400. Later, I requested a withdrawal of ₺100,000.
Following my withdrawal request, my account underwent a one-week verification process. During this period, I provided all requested documents without any omissions and maintained constant communication with the platform via email. In the final stage, I had a phone conversation with their representatives. However, at the end of the process, I received an email stating that my account had been closed without any explanation, and no payment was made.
I find this decision unfair and discriminatory. I strongly suspect that if I were a male user, my payment would have been processed without issue. All my bets were placed according to the platform’s rules and contained no irregularities. I chose the first deposit bonus to increase my chances and played accordingly. However, closing my account without providing a reason and refusing to pay my rightful winnings is completely unacceptable. I still don’t understand why my payment hasn’t been processed.
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On June 10, 2025, I submitted a ₺5000 withdrawal request from my Bets10 account. Although the platform claims that withdrawals are processed within 72 hours, three full weeks have passed and the money has still not reached my bank account. I contacted customer service multiple times via live chat a...
I’ve been a loyal Bets10 member for 15 years with a significant transaction history, yet the platform has become frustratingly uncooperative. Despite my dedication, I haven’t received a single bonus, which is extremely disappointing. Out of frustration, I closed my account but later reopened it. At...