On August 12, 2024, at 23:42, I deposited ₺1,000 into my Bets10 account via bank transfer. However, the deposited amount never appeared in my balance. When I contacted customer support, I was told that my money was being held in a “pool” because it was below the required bonus limit. I made it very clear that I did not want any bonus and only wanted to play with the amount I deposited, but they insisted that unless I deposit the remaining required amount, I will not be able to use my current balance.
This policy was never disclosed beforehand, and I had no request for a bonus or any promotional campaign. Preventing me from accessing my own funds without imposing extra conditions is unacceptable. This is the first time I have encountered such a situation, and it has completely damaged my trust in the platform.
I am requesting the immediate refund of my ₺1,000 deposit without any bonus requirements or additional conditions. My account details are: d********@hotmail.com. I expect Bets10 to address this issue promptly and ensure that similar problems do not happen to other users.
On September 18, 2024, around 03:00, I deposited ₺1,000 into my Bets10 account. However, the money never appeared in my balance. Shortly after, I was told that I needed to deposit an additional ₺4,000. When I refused and asked for a refund of my ₺1,000, my account was completely banned, and I can no...
On December 26, 2024, I deposited a minimum amount of 300₺ into my Bets10 account, but the funds never appeared in my balance. When I tried reaching out to their live support for assistance, I received no immediate response. It took two full days before I got an answer, and the reply was completely ...
I have been withdrawing money from Bets10 via bank transfer for a long time, and my withdrawals were always processed within 15–20 minutes at most. However, on April 26, 2025, I requested a ₺6,990 withdrawal, and now nearly 24 hours have passed, yet the money still hasn’t been deposited into my acco...
I’ve had serious issues with both deposits and withdrawals on Bets10. On October 23, 2025, at 11:44 PM, I requested a $144 withdrawal to my Yapı Kredi Bank account via bank transfer. However, even after more than 24 hours, the amount still hasn’t been credited to my account. When I contacted custome...
On August 24, 2025, while my account was active on the Bets10 live betting platform, I deposited a total of ₺12,000 via Garanti Bank. Right after completing the payment, I found myself locked out of my account, and shortly after, my account was deleted without any explanation. When I attempted to c...