Hello. I deposited money into my Bets10 account to claim a bonus they were offering. I fully completed the wagering requirements, expecting to withdraw my money as promised. But when I initiated the withdrawal, my request was suddenly canceled. They asked for identity verification, which I completed promptly.
Then things got worse. Instead of processing my payment, they froze my withdrawal and—without any valid reason—closed my account the very next day. I’ve been trying to contact support since then, but nobody responds with anything helpful. All I get is the generic “This is part of our standard security routine, please wait.”
Wait for what, exactly? I met all the requirements, submitted my ID, and played fairly. This feels like a deliberate tactic to avoid paying out legitimate winnings. I want my withdrawal completed and my account reinstated immediately. If Bets10 won’t resolve this, I’m ready to report them to their licensing authority. Does anyone know where and how I can file an official complaint against them?
Bets10 has frozen my withdrawal request, claiming my "withdrawal process is suspended" and asking for account verification. They are demanding personal documents, including the front and back of my ID or driver’s license and proof of residence. Although I’ve provided the requested documents, I find...
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Yesterday, I played games on the Bets10 platform and won a decent amount. When I attempted to withdraw my winnings, the site requested several documents for verification, including payment slips. I submitted everything they asked for, assuming it was routine. But instead of processing my withdrawal,...