While playing Aviator on the Betwoon platform, I suddenly noticed that the ₺7000 in my account vanished without any explanation. I was completely stunned—I hadn’t placed any high-risk bets or switched games. I immediately reached out to customer service to understand what had happened. To my shock, they claimed I had lost the money playing Gates of Olympus, a game I never even opened that day.
I tried to explain that no such transaction was initiated from my end, but instead of helping, they shut down my account. No investigation, no refund, not even a courtesy explanation. I’m left confused and extremely frustrated. How can a reputable platform allow this to happen?
Betwoon’s failure to protect user funds or provide proper customer support is unacceptable. I demand a thorough review of my account activity and a full refund of the ₺7000 that disappeared without cause. If this is how loyal users are treated, I regret ever trusting Betwoon.