On 5 September, I deposited 2.000₺ into my Cratosroyalbet account using the Turbo Transfer method from my own bank account to the account details they provided. Despite completing the transfer, the funds were never credited to my account. I have all necessary evidence, including receipts, account details, and screenshots.
I contacted live support multiple times, but I was repeatedly stalled with the response “we are checking.” I even spoke directly with customer service by phone, yet no real assistance was provided. At one point, live support falsely claimed that I had lost the funds in Sweet Bonanza, but I proved with screenshots that no such transaction existed in my game history. Later, they changed their explanation again, saying “the money never reached us,” which contradicts my confirmed bank transfer and submitted evidence.
I did not use any bonus or campaign; this was a straightforward personal deposit. Since midday, my money has not been credited, and I remain unable to use my account balance. My username is erdogan4656.
I demand that my 2.000₺ deposit be credited immediately and that this ongoing issue be resolved without further delay. I also expect an explanation for the false and misleading statements I received from support, as this treatment is unacceptable.
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