On January 30, 2026, between 01:00 and 08:00, I made transactions on the Extrabet Turkish site with my standard membership. During this period, I deposited a total of 16,000 TL and incurred a loss of approximately 5,000 TL. Despite clearly meeting the conditions for a loss bonus, as I understand them, no loss bonus was credited to my account. When I contacted live support, I was informed that because I had withdrawn 9,000 TL on the same day, I could not receive any loss bonus under the site’s rules. The support representative even stated that if a withdrawal of 10,000 TL was made on the same day, no loss bonus would be given, even if 300,000–500,000 TL was lost afterward. This explanation, delivered in an arrogant and indifferent manner, made me feel that my losses and customer status were not valued in any way. As someone who deposits high amounts and experiences losses on the same day, I do not find it fair that my losses are completely disregarded simply because I made a withdrawal. I believe this situation is unfair and detrimental, as my request for a loss bonus was rejected solely based on same-day withdrawals, despite significant same-day investments and losses. I request that the loss bonus conditions be applied clearly, consistently, and fairly, that my situation and losses on January 30, 2026, be carefully reviewed, and that the loss bonus I am entitled to be credited to my account.
I deposited ₺10,000 into my Extrabet account and requested a ₺1,000 bonus. However, at 02:11, I was told that there was a system error, and my request couldn’t be processed. I submitted the request 40 times, and each one was rejected. Later, customer support assured me that the bonus would be manua...
Etorobet claims to offer a loss bonus based on 10-day deposit and withdrawal activity. According to their own promotions page, this bonus should be calculated as 20% of your total net loss over that period. I deposited ₺6,500 over 10 days and didn’t withdraw a single lira. Based on their terms, I sh...
It’s been nearly a week since I applied for the loss bonus on 1xBet, but nothing has been credited to my account. I strictly followed all the terms of the campaign and submitted my application correctly. Despite that, my bonus still hasn’t been issued. During the three-day promotion period, I wagere...
I placed bets all week and lost a significant amount, yet Superbetin refused to credit my 10% cashback. When I contacted live support, an agent named T** told me I was not eligible for a bonus, despite meeting all the requirements. I had already submitted my cashback request, but instead of paying w...
On February 21, 2025, I deposited ₺15,000 into Extrabet through their official Telegram page and received a bonus. Everything seemed normal, and I started playing in the casino section. Eventually, my balance grew to ₺26,600. However, about two hours later, when I logged back into my account, I was...
