On December 7, 2025 at 12:00 AM, I deposited approximately $161 into my GrandPashaBet account via Masterpay. Later, on December 14, 2025 at 5:54 PM, I made another deposit of approximately $276. The total amount I deposited was about $437. Despite having receipts for both transactions, neither deposit was ever credited to my account.
After experiencing this issue, I contacted live support multiple times. However, they repeatedly refused to take responsibility, claiming that the IBAN involved did not belong to them and attempting to close the matter. I clearly explained that it would make no sense for me to send money to a random IBAN that does not belong to me, and that I made the payments using the account details provided directly by their website. Despite this, I was continuously dismissed and saw no solution-oriented approach.
I am requesting that these two Masterpay deposits be reviewed based on my receipts and that the full amount of approximately $437 be credited to my GrandPashaBet account. I also want the department responsible for adding these IBANs to the site to review past records, investigate this matter in detail, and urgently resolve my loss.
As a Platinum member who has invested repeatedly on GrandPashaBet for years, I am appalled by their recent actions. Today, the money I deposited into my account was not credited, despite providing all the necessary proof: the receipt, browser history, and confirmation via their original domain. Whe...
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