On September 27, 2025, I earned 2,750,000₺ on the Jojobet platform. During the withdrawal process, I received a call from +1 (219) *** 9378, from a person who introduced himself as U*** and claimed to be an external finance officer of Jojobet. He requested the SMS code, but I did not share it. Meanwhile, I spent 45 minutes contacting live support to verify the situation, and they confirmed that this person was not affiliated with them. Since I did not share the code, a withdrawal of 1,700,000₺ was successfully processed. However, the same person later called again, made threats, disabled my account security, and placed bets from the account without identity verification. At that moment, my account had a remaining balance of 1,050,000₺. Additionally, even though I ranked first in the @egt tournament and won a prize of 1,500,000₺, the reward was never credited to my account. I later learned that the prize was transferred from the EGT company to Jojobet. Despite multiple conversations with live support, I never received clear answers and was told to send my personal information to the email address be***@outlook.com. I sent the necessary documents, but never got a response, and later discovered that the email also belonged to the same person named U***. The live support team, which tolerates internal misconduct and personnel harming users’ rights, violated data privacy laws and failed to pay both my tournament prize and my total winnings of approximately 2,550,000₺. None of my complaints were reviewed or resolved. My username is y***. When my account verification was removed, my remaining balance was not refunded. I suffered a direct loss of balance and tournament earnings. I request that this issue be resolved, my balance and tournament prize be paid, and an official statement be made regarding the data privacy violation. All necessary documents will be provided upon request.