I deposited ₺500 into my Matadorbet account, submitted the payment receipt as instructed, and waited for the funds to show up. But nothing happened. When I contacted support, they claimed, “There’s no record of your deposit,” and completely dismissed my issue.
To make things worse, they suggested I may have used a fake or fraudulent site. That’s simply not true. I used the same link I’ve always used to access Matadorbet and even kept the deposit page open after the transaction. I made absolutely sure I was on the correct platform. Yet they’re refusing to take responsibility or credit my account.
This is unacceptable. I followed all the rules, provided proof, and now my ₺500 is just gone with no trace, no support, and no accountability. Whether it's negligence or intentional deflection, I shouldn’t be the one paying the price.
Matadorbet, I’m demanding a full investigation and an immediate credit of my ₺500. This kind of behavior is not just unprofessional—it’s suspicious. If this isn’t resolved promptly, I’ll escalate my complaint publicly across all relevant platforms.