Matbet Blocked Account After CATRIX Win - Withdrawal Withheld

I have a user account on the Matbet website under the username “Elifhir***” and I actively participate in slot games through this account. On December 21, 2025, I won ₺250,000 while playing the CATRIX slot game. Following this win, I first made a withdrawal request of ₺50,000 via standard bank transfer (EFT) to my Yapı Kredi bank account, and this first withdrawal was successfully processed and paid to me. After my first withdrawal was completed, I requested the remaining ₺200,000. While I was waiting for this second withdrawal request to be processed, I was suddenly logged out of the site. When I tried to log in again, I saw that my account had been blocked. I immediately contacted the live support line and was informed that I had allegedly violated the “multiple user” rule. However, they did not provide any concrete explanation, proof, or detailed information about this allegation and abruptly ended the conversation. I then contacted live support again, but I received the same response and my account remained blocked. If there had truly been a rule violation, my first withdrawal request should logically also have been rejected. Paying out the first ₺50,000 and then blocking my account while withholding the remaining ₺200,000 without explanation creates a strong impression of bad faith and an unfair attitude. I request that my account be urgently reviewed, the alleged “multiple user” violation be clearly and specifically explained to me with evidence if such a situation exists, that the remaining ₺200,000 from my winnings be paid to me without any further delay, and that my account be unblocked. I expect Matbet to promptly correct this unjust situation and complete my payment in full.