Matbet told me that I needed to update my phone number before I could withdraw my money. They required me to submit a photo of my ID (front and back), a handwritten note with the date, site name, and my new phone number, along with a selfie. I sent everything as requested, and they approved my documents.
However, it has now been three days, and nothing has changed. I still can’t withdraw my money, play games, or even see my updated phone number on my account. They are delaying without reason, and I am unable to access my funds.
Matbet, fix this now! I demand immediate access to my account and my rightful withdrawal. Enough with the delays!
I received a cash bonus in my Matbet account with the condition that I activate SMS verification to use it. However, the system still had my old phone number on file. To update it, Matbet asked me to send a selfie with my ID and a handwritten note with the date—which I did multiple times. Despite s...
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