Today, I participated in the Bonus Event organized by the Perabet website. The event terms clearly stated that everyone who deposits ₺100 or more would receive 250 Free Spins (FS). I deposited ₺100 and also completed the required form to claim the bonus.
However, the bonus was never credited to my account. When I contacted customer service, they claimed that I had not filled out the form, even though I have proof that I did and offered to provide it. Despite this, they refused to assist me.
My user ID is 202304889**. I have noticed that many users are also experiencing similar problems with event participation and bonus claims**, as well as difficulties during withdrawal transactions.
I request that my 250 Free Spins bonus be credited immediately, and that Perabet improve its customer service to prevent such issues in the future.
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