Big Bass Halloween 3 Win Not Paid Properly

On 20 April, between 00:15 and 00:20, I was playing the Big Bass Halloween 3 game in the casino section of Pusulabet. During the game I caught the golden fish and the amount I should have won was around ₺35,000–37,000. However, while the win should have reflected correctly, the fish suddenly changed on the screen and instead of the expected amount, only around ₺400 was credited to my balance. After this incident, the game started to behave abnormally. Even when I entered the game with a bet of ₺800, the system began to place bets of ₺100–200 by itself and often did not even pay back my own bet amount properly. This situation created a serious trust problem for me, and it clearly felt like the system was working only in favour of the site, not the player. I immediately contacted live support and explained the situation in detail, but they tried to dismiss the issue by referring to connection problems. On other sites I do not experience such connection issues or balance inconsistencies, yet on Pusulabet it is presented as a constant excuse. Because of these unfair results and the unsatisfactory attitude of customer support, I no longer want to continue using Pusulabet and I do not recommend this site to anyone. In this process, I suffered a loss of approximately ₺35,000–37,000 and my trust in the platform was seriously damaged. I request a detailed review of the Big Bass Halloween 3 game during the mentioned time interval, a clear and transparent explanation of why my win was not paid correctly, and compensation of the missing amount that should have been credited to my balance.