I Face Tipobet Game Freeze Between 8 PM and 1 AM and Lose Money

I play Pragmatic slot games on Tipobet using my Android phone, and I have been experiencing serious freezing issues, especially between 8:00 PM and 1:00 AM. While I am actively playing, the screen suddenly freezes, and the game becomes completely unresponsive, preventing me from continuing normally.
When I contacted Tipobet customer support about this issue, I was initially told to clear my browser history, with the assurance that this would resolve the problem. I followed these instructions, but after reconnecting, I was then told that there was a system update. Despite this explanation, the freezing issue continued without any improvement.
Even after taking the recommended steps, the technical problem with Pragmatic slot games has not been resolved. As a result of these repeated game freezes, my overall gaming experience has been severely disrupted, and I have suffered losses during the affected sessions. I am requesting a refund for the losses incurred during these freezing periods and expect a proper technical review and a permanent fix to prevent this issue from happening again.