On October 13, 2025, at around 04:31 a.m., I noticed that someone had accessed my Ultrabet account from a different IP address without my authorization. My account username is Ferhatyuzay. The balance of ₺27,000 in my account was used up entirely on slot games without my control. The entire amount was lost in gameplay — there were no withdrawal or transfer transactions made.
As soon as I discovered the issue, I contacted customer support. They told me that I might have logged into a fake website or that my account information might have been stolen in some way. They also advised me to change my password and enable two-factor authentication. However, they failed to provide a logical explanation as to why someone who couldn’t withdraw funds in my name would spend my entire balance on games. Since any winnings can only be withdrawn to the IBAN registered under my name, it’s impossible for anyone else to benefit financially from this.
I have never experienced a similar issue on this site before — this is the first time something like this has happened. I was left completely helpless as my entire balance was lost through unauthorized gaming activity. So far, no compensation, refund, or solution has been offered to me.
I request a refund of my ₺27,000 gaming balance, which was earned from a ₺750 bank deposit, and demand that Ultrabet strengthen its security measures and resolve my grievance.
On September 19, 2025, around 9:00 AM, I placed a 2,600 TL withdrawal request on my Ultrabet account after winning from my last game. Within the same hour, my withdrawal was canceled without my consent, and my account was accessed to play games I never touched, resulting in my entire balance being l...
On September 26, 2025, unauthorized bets were placed on my Ultrabet account, and my balance was reduced to zero. Right before the incident, I was suddenly logged out of my account, and immediately after that, I activated two-factor authentication. My account username is Ömer0000. This is the first t...
I’m writing to express my outrage regarding what happened with my Ultrabet account. I had earned ₺18,000 through a slot game, and within just five minutes, the entire balance was wiped out. When I contacted support, they told me my account had been "hacked." But this explanation doesn’t make any sen...
On September 20, 2025, at 18:46, I logged back into my Ultrabet account while watching a match and was shocked to see that my balance of 7,480 TL had been reduced to zero. My username is A****5634. When I contacted customer support, no explanation was provided, and no solution was offered regarding ...
On September 20, 2025, at around 20:14, I noticed an unauthorized login to my Ultrabette account. My account under the username “Kolay17” was accessed without my consent, and a transaction was carried out on the game Bonanzo, resulting in the complete loss of my 4000 TL balance. My account is now le...