1xbet 50.000₺ Withdrawal Blocked for 10 Days Due to Unfair Document Rejection

All they do is stall people. For 3 days, my messages have not been delivered to the person on Telegram who claimed they would help, maybe they even blocked me. There is no response from here either. I write to the live support line on the website, they say you will definitely get a response via email, but today marks the 5th day and they haven't replied to the last email with documents. I write asking for information about the ongoing process, I've written several times, but no response to that either. They keep passing the buck between themselves, no one is actually doing anything to solve the problem, they just keep telling stories. I have provided and sent all the documents they requested, by now this issue should have been resolved, but the other side has no intention of solving it. Their intention is to wear you out and make you give up, but I have no intention of giving up. If necessary, I will write to the licensing providers. Forget about the money we won, they have basically seized the money we deposited as well. Solve my problem, don't just pass the buck among yourselves. If you have no intention of solving it, just say it openly, don't stall people, so we can act accordingly.

You no longer respond, you are not interested in the issue in any way, the security department gave an automatic reply 5 days ago as always, now they don't even reply to emails, live support says there's nothing they can do and to send an email, you are making fun of people, no one can properly resolve their issues with you, when do you plan to solve this problem?

These immoral people have found a tactic, supposedly someone from Telegram is dealing with you, but that's just a story, I write 'gğblerdşr' and even on Telegram, they haven't looked at my messages for the last 6 days, I write to the security department saying 'please complete my document verification process,' and they reply that the process won't move forward until the requested documents are received. Damn godless people, I've already sent you everything you've asked for multiple times. The guy says the credit card statement I got from mobile banking isn't an original document. The fact that you even ask for my credit card statement is a tragedy in itself. I have proven with dozens of documents that the card I invested with belongs to me. By what right do you want to see my statement? We send the statement, you don't like the document. Friends, don't lose your money to this gang of scammers. Never place bets on the site called @1xbet. Even the national intelligence agency wouldn't ask for the documents these people want. Their issue is not the documents, their issue is to seize your money. When investing, they don't ask a single question, but when it comes to withdrawal, they ask for a thousand kinds of documents. You give them the documents, they don't like them. Customer service is already trash, you can't get answers to your questions, live support acts like idiots anyway, they don't help at all. These are such despicable, scammer, disgraceful people.

Days later, I was contacted by 1xbet payments via email, and they also requested a few documents. I obtained and sent the documents. I don't even know if the payments department contacted me because of this complaint. Today marks the 6th day since I sent the documents and they accepted them, but they still haven't responded or gotten back to me. All they have is a damn system that only replies with artificial intelligence. If you're lucky, your issue gets resolved; if not, that's it. But I no longer think they're actually doing anything to solve the problem, they’re just stalling. Live support is already a joke; if you complain a little, they get to the point of saying 'get lost, do whatever you want.' May God help anyone looking for a solution, because otherwise, it won't get resolved. Don't let these people take your money.

You keep sending ridiculous canned responses, I have sent you the requested statement via email multiple times, you keep calling the statement I got from mobile and internet banking a fake document. Is there any other way to obtain this damn document? I even got a stamped and signed version from the bank, and you still called it a fake document. I can't explain my problem to your stupid artificial intelligence system. Just solve this damn issue already and stop wasting people's time.

Hello again, after a long process, with the transition to manual review thanks to the great support from Telegram assistance, my document verification process was completed and I was able to request a withdrawal. Thank you very much for the support. My issue has been resolved.