1xBet Account Blocked After Win - Withdrawal Denied

I am writing regarding a serious problem with my 1xBet account, which I use for both sports betting and casino. On 26/01/2026, after having made significant winnings, my account was suddenly blocked without any explanation, even though I always used it normally from Morocco. Following this blockage, I contacted your assistance service by phone and was directed to contact support by email, which I did immediately. However, more than a week has now passed and I have still not received any response from you, neither about the reason for the blockage nor about the status of my account. There is currently an amount of approximately 8,000 USDT blocked in my account, which I cannot access or withdraw. I find this situation extremely worrying and unfair, especially in the absence of any clear communication from your side. I therefore request the immediate reactivation of my 1xBet account and the possibility to withdraw the full amount of 8,000 USDT, as well as a clear written explanation of the reasons that led to the blocking of my account. I kindly ask you to handle this situation urgently and to provide a concrete and rapid solution.