1xbet Blocked My Account After ID Request and Ignored Me for a Week with No Update

I’m dealing with an incredibly frustrating situation with 1xbet. They requested identity verification, and I immediately sent all the required documents to the email they specified—a full week ago. Since then, I haven’t received a single response. No confirmation, no update, no action.
To make things worse, they’ve blocked my account, so I can’t even access my funds. I’m not allowed to deposit, withdraw, or place any bets while I’m stuck waiting. For a full week, they’ve left me in total silence—no follow-up and no indication of when this will be resolved.
And now, the only response I get is a generic line: “You’ll get a reply within 72 hours, delays may occur due to processing queues.” But it’s already been 7 days, and still—nothing.
1xbet, unblock my account and respond to my verification email immediately. This delay is unacceptable, and keeping users’ money frozen without communication is wrong. I demand a resolution right now.
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