On the evening of November 22, 2025, I attempted to make a withdrawal from my 1xbet account, but my withdrawal request was rejected and my account was immediately restricted. After this restriction, my account was completely disabled and I became unable to place any bets, including football bets.
To understand and resolve the situation, I emailed the security department. They asked me to provide a photo of my ID, a photo of my credit card, and a stamped and signed bank statement. Since banks no longer issue stamped and wet-signed statements, I submitted a regular bank statement obtained directly from my bank. Despite this, I was told that the documents I submitted were “fake.” I even recorded and sent a video showing that I had obtained the statement directly from the bank, yet I still received no response and no assistance.
At the moment, I have $158 remaining in my 1xbet account, and I am unable to withdraw it. I do not accept that my account was closed and my funds were withheld based on an unjust claim that my documents were “fake.” I request that the $158 USD balance in my account be paid to me as soon as possible and that the withdrawal restriction be removed.
On August 3, 2025, I attempted to withdraw a total of ₺29,950 from my 1xBet account by submitting multiple withdrawal requests in smaller amounts, just as I’ve done many times before without any issues. However, this time, the security team requested identity verification documents, which I promptly...
On November 4, 2025, I submitted a withdrawal request of $2,370 through the Fast Banking method on 1xBet. Despite the time that has passed, my transaction is still marked as “pending,” and no payment has been made to my account. During this process, I contacted customer support multiple times. Each...
On March 11, I tried to make a fast withdrawal and submitted all the required verification documents properly. However, my documents were rejected. I contacted 1xBet customer support, and they told me to send the documents and a selfie to the security department by email. I did that, and the securit...
On 12/11/2025 at 21:37, I submitted a withdrawal request of $235 from my 1xbet account via bank transfer. I was asked to provide certain documents for the withdrawal process, and I submitted all the required documents completely on the same day. Even though I have sent the requested documents multip...
I’ve been an active player on 1xBet for weeks, strictly following all the platform’s rules. Out of nowhere, I was blocked from making a withdrawal and instructed to contact the security department. Since then, I’ve been stuck in a never-ending loop of emails—nearly 100 exchanged over the past 10 day...