I am writing because I am experiencing a serious issue with the verification of my 1xBet account, and I am extremely concerned about both my personal data and my funds. I registered on 1xBet using the email address ****[email protected] and account ID 1903948772, and I provided all my information honestly and accurately.
On February 1, I submitted my verification documents as requested. I uploaded my ID and a selfie, and when there was no response, I submitted them again. However, my account is still not verified. I contacted customer support and was only told to wait, but four days have already passed without any clear update or resolution.
This situation has left me feeling anxious and distressed, especially because my sensitive personal documents are now in your possession and I have no information about their status or security. There is approximately $100 USD in my account, and I would like to withdraw at least half of this amount, but I am unable to do so because my account remains unverified.
I kindly request that the verification process be completed urgently or that I be allowed to withdraw my funds without further delay. I also expect clear confirmation that my personal data and documents are stored securely and have not been misused. I ask that my case be reviewed as soon as possible and that a prompt solution be provided so I can safely access my funds and feel confident about the protection of my personal information.
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