1xBet Did Not Credit My Promo Bonus After I Deposited Money

I was very upset when I noticed that the promo bonus from 1xBet was not credited to my account bek*****@gmail.com. I topped up my account with $170 on May 29, but I didn’t receive any bonuses—only the $170 was added to my balance, and the bonus was missing. I contacted 1xBet support, but they didn’t provide clear answers to my questions. I don’t understand why they advertise promo bonuses and then ignore their customers once the payment is made. This situation has left me feeling very let down.