On 22.08.2025 at around 20:10, I deposited ₺8,000 into my 1xBet account via the VIP transfer method through Garanti Bank. However, since the IBAN registered in the VIP transfer section of the 1xBet app cannot be changed at all, the money I sent from a different IBAN belonging to me did not reach my account. I provided the transaction receipt in PDF format and explained the situation multiple times via email, phone, and live chat. Each time I was given the same instructions, such as “take a screenshot and send it,” but no solution was ever provided. My username is nhty***, my ID number is 667769***, and my transaction reference number is 3846000395. The transfer was made under the name M*** Y***. This is the first time I have experienced such an issue, and I request that my grievance be resolved as soon as possible—either by having the money deposited into my account or refunded to me if that is not possible. So far, no authorized person has contacted me directly, and I have not seen any solution-oriented approach. I urgently want my issue to be resolved.
On August 22, 2025, around 20:10, I deposited ₺8,000 into my 1xBet account using the VIP Havale method through Garanti Bank. Because the IBAN saved in the VIP Havale section of the 1xBet app cannot be changed, I had to send the transfer from another IBAN registered in my name. As a result, the money...
On June 10, 2025, I transferred ₺3900 to the bank account provided by 1xBet using the fast bank transfer method. I followed all the steps correctly and submitted the deposit form immediately. However, my deposit request was rejected—not once, but 8 or 9 times. I also sent the required documents and...
On 04/09/2025 at 15:33, I submitted a 500₺ withdrawal request from my 1xbet account via bank transfer. Even though 48 hours have passed, no funds have been credited to my bank account. The IBAN I used for this transaction ends with 0059. During this period, I contacted customer service multiple tim...
On 29.06.2025, I requested a withdrawal of 10,000₺ from my 1xBet account. Although the status shows “paid,” the amount has not been credited to my bank account. It has now been 8 days, and my withdrawal request is still pending without any concrete resolution. As a VIP member, I expected faster pro...