On October 18, 2025, I deposited ₺20,000 into my 1xBet account via bank transfer from VakıfBank. However, to this day, the deposited amount has neither been credited to my account nor refunded. The transaction is linked to my account ID 154*.
To resolve the issue, I have repeatedly shared my payment receipt, account statement, and even sent two screen-recording videos from my banking app as requested by 1xBet. After reviewing these, I was told that my money would be refunded, and I was asked to provide my IBAN details. However, it’s now been nine days, and the refund still hasn’t been made.
During this time, I have contacted live support multiple times, held voice calls, and exchanged several emails with [email protected]
, explaining the situation again and again. I had a similar issue once before, which was resolved within an hour, but this time I’ve been waiting for nine days with no progress, leaving me completely frustrated and disappointed.
I urgently request that my ₺20,000 be refunded immediately and that my financial loss and inconvenience be resolved without further delay.
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