On June 12, 2025, I made a bank transfer of $116 USD to my 1xBet account, but the money still has not appeared in my player account. The transfer was made via Garanti Bank with reference number 6839000278 to the account of TIKOTİ MEZAT ETİCARET LIMITED COMPANY, which was listed as a payment recipient on the 1xBet site. My 1xBet player ID is 1129025135.
After the balance did not appear in my account, I contacted 1xBet customer service and sent all the documents and proof of payment they requested. Despite this, I was told that the account I paid into is not an active account. If this account is not active, it is unclear why it is still shown as a payment recipient on the 1xBet platform and why I was directed to make the payment to this company.
I paid $116 USD in good faith using the bank details provided on your site and have not received either the credited balance or a refund. I request that the $116 USD I transferred with Garanti Bank reference number 6839000278 be refunded to my bank account as soon as possible and that this issue be resolved urgently.
On December 5, 2025 at around 12:57 AM, I transferred approximately $117 from my Garanti Bank account to my 1xBet account using the bank transfer method. The money was deducted from my bank account and I have the receipt, but the funds still have not been credited to my 1xBet balance. After I noti...
On November 22, 2025, I transferred $235 from my personal Garanti Bank account to my 1xBet account. On the 1xBet side, the transaction is shown under the number 10*09. Despite this, the money has still not been credited to my 1xBet account. When I contacted live support, I was first told that the t...
On November 1, 2025, at 7:34 p.m., I transferred $71 to my 1xBet account using a bank transfer through İş Bankası. However, the amount never appeared in my account balance. I have only one 1xBet account, and I do not own any other accounts. When I contacted customer support, they told me that the m...
On July 18, 2025, I transferred ₺15,000 from my personal bank account to the bank account listed on 1xBet’s site in order to fund my game account. However, the money never appeared in my 1xBet balance. I have contacted their support team via phone, email, and chat operators, but every single respons...
On August 12, 2024, at around 11:48 AM, I attempted to deposit 290₺ into my 1xBet account via a bank transfer from Garanti Bank. However, my transaction was rejected by the operator, and the funds never appeared in my account. This was my first time experiencing such an issue on the platform, and it...