When I registered on 1xBet, I saw the generous bonuses and promotions offered to new users and decided to use the Welcome Bonus. On 16 January, I made a deposit of €75 specifically to receive this welcome bonus. I carefully followed the conditions of the promotion, but the bonus was not credited to my account after the deposit. I contacted customer support about this issue, but the responses I received were not clear or satisfactory, and I still have not received the bonus. This situation makes me doubt the transparency of the bonus rules and the way conditions are applied. I kindly request that my account and the deposit of €75 made on 16 January be reviewed, and that the Welcome Bonus I am entitled to be credited if I have correctly fulfilled the conditions. In addition, I would like the rules and process for crediting bonuses to be explained to me clearly so that there is full transparency in the future.
I am a new customer on the 1xBet platform and registered after seeing that a welcome bonus is provided after making a first deposit. On 19 December 20...