On October 25, 2025, at 00:33, I deposited ₺6,000 into my 1xBet account using the Süper Banka Havale method. During the transaction, my internet connection was interrupted, and I couldn’t log back into my account. After sending the money, I created a support ticket manually. My ticket number is 91758 and my player ID is 1432604043. I have all payment receipts and documents as proof.
After the deposit, I contacted 1xBet customer service and sent them emails, completing every required step correctly. However, I was kept waiting for two days, received no clear response, and eventually, my transaction was rejected — even though it still appears in the system as pending.
Later, I was told that the payment was transferred to another user’s account and that my payment details had been shared with a third party, so the funds would not be credited to me. This is completely false, as I have never shared my account or payment information with anyone.
I request that the ₺6,000 deposit be credited to my account immediately and that my financial loss be fully compensated.
On September 29, 2025, at 16:56, I submitted a withdrawal request of ₺2,560 from my 1xBet account to my Halkbank account. At 17:04, I even received a notification stating that the transaction was “completed.” However, the money never arrived in my bank account. I immediately contacted 1xBet custome...
On May 17, 2025, at 14:57, I deposited ₺3,440 into my 1xBet account. The money never showed up in my balance. I was told it would be transferred shortly, but nothing happened. Then, on May 19, 2025, at 01:25, I deposited an additional ₺3,200—and again, the funds did not appear in my account. When I...
On October 26, 2025, at 12:00 PM, I deposited ₺20,000 into my 1xBet account using the “Süper Havale” transfer method. Even though three days have passed, the deposited amount has not been credited to my account, and no progress has been made. During this time, I contacted customer service multiple ...
On June 10, 2025, I transferred ₺3900 to the bank account provided by 1xBet using the fast bank transfer method. I followed all the steps correctly and submitted the deposit form immediately. However, my deposit request was rejected—not once, but 8 or 9 times. I also sent the required documents and...
On September 8, 2025, at 19:47:52 and 21:26:18, I deposited a total of ₺22,000 into my 1xBet account via bank transfer through İş Bank. However, the money never appeared in my 1xBet balance, nor was it returned to my bank account. I contacted 1xBet customer service multiple times through both email...