On December 5, 2024, I placed a bet on under 3.5 yellow cards for the Cacereno vs. Atletico Madrid Spanish Cup match. During the first half, Atletico Madrid received a yellow card in the 40th minute, and the first half ended with only one recorded yellow card. However, as the players were heading to the locker room, an Atletico Madrid player received another yellow card, which was later ruled invalid.
1xBet support confirmed via email that the second yellow card was not valid. My bet slip also clearly shows “0-1” yellow cards for the first half. In the second half, the home team received yellow cards in the 80th and 82nd minutes. The player booked in the 82nd minute was shown another yellow card in the 85th minute and was sent off with a red card, but this still counts as only one yellow card.
Despite all this, 1xBet settled my bet as lost, stating there were four yellow cards. This is incorrect because only three valid yellow cards occurred during the match. I have repeatedly reached out to 1xBet, but they continue to insist my bet lost.
I demand a thorough review of my bet and a fair resolution. Until I receive a satisfactory explanation and correction, I will not use the site again. I have all the necessary screenshots and evidence to support my claim.