On October 17, 2025, I placed a ₺4,000 bet (bet slip number 71410408781) on the Standard Liège vs. Antwerp match for Over 1.5 goals at the 87th minute through 1xBet. Just one minute later, in the 88th minute, the match was suspended.
Official sources later confirmed that the game would resume on Monday from where it stopped. However, despite this, 1xBet marked my bet as lost. When I reached out to customer support, I received only automated responses and no actual assistance.
This is not the first time I have faced such an issue. Previously, during the Turkey–Georgia match, I placed a special bet (“medical staff enters the field”), which was also unfairly marked as lost. Between both incidents, I have lost a total of ₺8,000, and this is now the fourth time I’ve experienced an unjust loss on this platform.
Although my account remains active, when I tried to close my account, I was asked to provide ID and selfie verification, which feels unnecessary given the situation.
I am demanding a refund of my total ₺8,000 loss, which includes both disputed bets. 1xBet has completely lost my trust, and I will never place another bet on this platform again. I expect 1xBet to take responsibility, acknowledge player losses caused by system or decision errors, and resolve my complaint immediately.
On October 17, 2025, I placed a ₺2,500 bet on the Standard Liège vs. Antwerp match through 1xBet. However, after the 80th minute, the match was postponed, and my winnings or bet amount were never refunded. When I contacted 1xBet customer support, I was told that no refund would be issued because th...
On September 15, 2025, I placed a bet on the Panthers – Wolfpack match (ticket number 69833481913) through 1xBet. I wagered ₺289 and stood to win ₺1,450. However, the result was entered incorrectly, and my bet was unfairly marked as a loss. This is not the first time I have suspected such an issue....
On August 14, 2025, I deposited ₺1790 into my 1xBet account via bank transfer. However, instead of the full amount being credited, ₺1400 was deducted, with the explanation that I had previously deposited excess funds. This claim is completely false, and no documents or valid proof were ever provided...
On August 24, 2025, I logged into my 1xBet account and was shocked to find that my balance had been reduced to zero. Before this incident, I had ₺11,800 in my account. I had not placed any bets, joined any promotions, bonuses, or campaigns. My deposit was made directly via bank transfer, so there wa...
I deposited 500₺ into my 1xBet account on March 13 at 16:39, yet the funds never appeared in my balance. Despite the customer support operators telling me the deposit would be processed within 30 minutes, it still hasn’t gone through. Their responses feel robotic and unhelpful, providing no real ass...
