On August 24, 2025, I logged into my 1xBet account and was shocked to find that my balance had been reduced to zero. Before this incident, I had ₺11,800 in my account. I had not placed any bets, joined any promotions, bonuses, or campaigns. My deposit was made directly via bank transfer, so there was no reason for the balance to disappear.
Right after noticing this issue, I contacted 1xBet customer support through both email and Telegram. Unfortunately, I did not receive any proper explanation. On Telegram, the representative didn’t even bother to reply, and through other channels, the responses were vague and unhelpful. Later, I found out that other users have experienced the exact same problem, which raises even more concerns about the platform’s reliability.
For reference, my account number is 9104*9. I am requesting a full refund of my missing balance and a detailed investigation of my account activity. I expect 1xBet to provide a clear explanation and restore my funds immediately.
On May 17, 2025, at 14:57, I deposited ₺3,440 into my 1xBet account. The money never showed up in my balance. I was told it would be transferred shortly, but nothing happened. Then, on May 19, 2025, at 01:25, I deposited an additional ₺3,200—and again, the funds did not appear in my account. When I...
On September 14, 2025, I submitted a withdrawal request of ₺10,000 from my 1xBet account. The request ID is 3944093207. Even after seven hours, the funds have not been transferred to my bank account. I carefully reviewed my account details, and there are no errors in the information provided. This i...
On September 8, 2025, at 19:47:52 and 21:26:18, I deposited a total of ₺22,000 into my 1xBet account via bank transfer through İş Bank. However, the money never appeared in my 1xBet balance, nor was it returned to my bank account. I contacted 1xBet customer service multiple times through both email...
On August 23, 2025, I added ₺800 to my 1xBet balance through the standard deposit form on their website. The system confirmed that the payment was completed successfully, yet the money never appeared in my account. My account number is 1903758277, registered under B K***. To resolve this, I immedia...