On August 1, 2025, I deposited ₺2,000 into my 1xBet account via the mobile app. The money never appeared in my balance. I immediately sent the transaction receipt and every document requested, yet I received no response or update. Then, on January 19, 2025, I requested a withdrawal of ₺4,000. That payout was also never processed. Each time I contact customer service—live chat and email—I’m bounced to another “department” with no resolution, no case update, and no timeline. I’ve had a similar problem in the past that was eventually fixed, but this time both transactions remain unresolved. No fees or deductions were disclosed, and I completed both actions through the app.
This is unacceptable. I need 1xBet to credit the missing ₺2,000 deposit or refund it, and to release the ₺4,000 withdrawal immediately. Please provide a clear written explanation, confirm the status of both transactions, and resolve this without further delays. I expect prompt action and a final resolution now.
On May 17, 2025, at 14:57, I deposited ₺3,440 into my 1xBet account. The money never showed up in my balance. I was told it would be transferred shortly, but nothing happened. Then, on May 19, 2025, at 01:25, I deposited an additional ₺3,200—and again, the funds did not appear in my account. When I...
I made two separate deposits to my 1xBet account via bank transfer from my Ziraat Bank account, but neither of them was credited to my balance. On 23/11/2025 I deposited ₺1,000, and on 29/11/2025 I deposited another ₺1,000, and a total of ₺2,000 was withdrawn from my bank account even though the mon...
On 06/07/2025, I submitted a withdrawal request of ₺12,000 from my 1xBet gaming account to my bank account. Although the platform confirmed that the payment was successfully sent, the amount has not been credited to my bank account. I contacted customer support, and they claimed to have initiated a ...
On August 26, 2025, at 21:18, I deposited ₺2,000 into my 1xBet account (User ID: 136621***7) using QNB Finansbank. I have the official receipt of the transaction, and the transfer was made from my own personal bank account. Despite this, the money has still not appeared in my 1xBet balance, even tho...