On August 26, 2025, at 21:18, I deposited ₺2,000 into my 1xBet account (User ID: 136621***7) using QNB Finansbank. I have the official receipt of the transaction, and the transfer was made from my own personal bank account. Despite this, the money has still not appeared in my 1xBet balance, even though a significant amount of time has passed.
To resolve this issue, I contacted customer support, but I received no response at all. This is very disappointing, especially since I am a new member and this was my very first deposit. Experiencing such a serious issue right at the beginning has left me feeling frustrated and misled. The transaction was carried out through the 1xBet mobile app, so there should not be any technical errors on my end.
I demand that 1xBet immediately credit the ₺2,000 deposit into my account without further delays. New customers should not face such problems, and the company must ensure transparent and reliable processing of deposits.
On August 28, 2025, at 19:31, I deposited ₺71 into my 1xBet account through QNB Finansbank. Although the payment was successfully processed on my end and I have the official receipt, the funds never appeared in my betting account. I immediately contacted 1xBet customer support, and they told me the...
On August 24, 2025, at 07:02 AM, I submitted a ₺2,100 withdrawal request from my 1xBet account to my personal QNB Finansbank IBAN account. The money was immediately deducted from my 1xBet balance, yet hours later it still has not arrived in my bank account. There was no error message, no pending sta...
On August 10, 2025, at 21:15, I deposited ₺3,000 into my 1xBet account via bank transfer through QNB Finansbank. I used my own name, K.D., as the account holder, and I have the payment receipt as proof. Despite completing the transaction correctly, nearly two full days have passed, and the amount st...
On May 17, 2025, at 14:57, I deposited ₺3,440 into my 1xBet account. The money never showed up in my balance. I was told it would be transferred shortly, but nothing happened. Then, on May 19, 2025, at 01:25, I deposited an additional ₺3,200—and again, the funds did not appear in my account. When I...