On July 24, 2025, at 04:26 AM, I made a ₺1.8 bank transfer deposit into my 1xBet account via H* (transaction ID: 010551, customer number: 1338*377). Even though I immediately completed the payment, my balance still hasn’t been updated—36 hours later, the deposit is still missing.
I already emailed the transaction receipt and also called customer service. Over the phone, I was assured that the balance would be credited within 24 hours, yet nothing happened. My account shows no activity, no pending status, no explanation—just complete silence.
As a new customer, facing such problems right away and experiencing this level of customer service indifference is extremely disappointing. I expect my balance to be credited to my 1xBet account without further delay. Additionally, I urge 1xBet to improve its support system, provide faster and more transparent updates, and ensure that such basic errors do not happen again. I want this issue resolved quickly, and I demand proper accountability.
On August 23, 2025, I added ₺800 to my 1xBet balance through the standard deposit form on their website. The system confirmed that the payment was completed successfully, yet the money never appeared in my account. My account number is 1903758277, registered under B K***. To resolve this, I immedia...
On August 1, 2025, I made a deposit of ₺3,500 into my 1xBet account (User ID: 281944) using the fast bank transfer method. Normally, my past deposits—when similar issues occurred—were resolved within 3–5 hours at most. However, this time, it has been over five days (96 hours) since the transfer, and...
On July 30, 2024, at 1:31 AM, I deposited ₺1000 into my personal 1xBet account via bank transfer. Even though several days have passed since the transaction, the amount has still not been credited to my account. I’ve contacted customer service multiple times, but every time I’m told the same thing—...
On August 26, 2025, at 21:18, I deposited ₺2,000 into my 1xBet account (User ID: 136621***7) using QNB Finansbank. I have the official receipt of the transaction, and the transfer was made from my own personal bank account. Despite this, the money has still not appeared in my 1xBet balance, even tho...
On 04/09/2025 at 15:33, I submitted a 500₺ withdrawal request from my 1xbet account via bank transfer. Even though 48 hours have passed, no funds have been credited to my bank account. The IBAN I used for this transaction ends with 0059. During this period, I contacted customer service multiple tim...