I have an account with 1xBet from India, and on 29 November, I deposited an amount of 15,500 INR into my account. Despite the deposit being successful, the money was not credited to my 1xBet balance. I contacted support multiple times through complaints and calls to resolve this issue, but instead of crediting the amount, on 6 December, my account was blocked. I was told that my account was blocked due to “gambling addiction” and that, because the account is blocked, I cannot withdraw my own money. I cooperated fully and submitted all documents they requested in order to unblock my account and process the withdrawal, but they still denied my request without giving any clear or specific explanation. Currently, my 1xBet account remains blocked, my deposit of 15,500 INR is stuck, and customer support only repeats that they will not unblock the account or allow a withdrawal due to company policy, without providing any detailed reason. I request that my account be reviewed again, that my deposit be released, and that I be allowed to withdraw my full balance or be refunded in full to my original payment method as soon as possible.
Hello, I deposited 5000 INR on 1xBet, but I still haven’t received my deposit. It’s been 5 days since I raised the issue and sent an email, but I haven’t gotten my money back. I also submitted the necessary proof from my bank account showing that the payment was made. I contacted 1xBet’s customer su...
I am writing regarding my 1xBet account on the website, linked to account number 1248005*** November and winning 27,000 INR, my withdrawals were blocked and I now have approximately 48,000 INR stuck in my account. When I attempted to withdraw my balance, I was informed that I needed to submit my nat...
While trying to withdraw the $5,750 balance in my 1xBet account, my account was suddenly suspended without any explanation, and all of my withdrawal options were blocked. Just a few hours earlier, I was able to use my account normally, but access was suddenly restricted and my ability to withdraw fu...
On March 11, I tried to make a fast withdrawal and submitted all the required verification documents properly. However, my documents were rejected. I contacted 1xBet customer support, and they told me to send the documents and a selfie to the security department by email. I did that, and the securit...