I have an account with 1xBet registered in Canada, and I am experiencing a serious problem regarding my balance withdrawal. My account ID is 1501630*** and my registered email address is ebenezerta****[email protected]. On 23/12/2025 I applied self‑exclusion on my account due to gambling addiction. After doing this, I can no longer log into my account and I am completely blocked from accessing my funds. Before the self‑exclusion, I requested a withdrawal to my e‑wallet. This was my first ever withdrawal from this account, and there is still an available balance of 2,912.21 CAD that I cannot reach in any way because of the self‑exclusion restriction. I contacted 1xBet customer support about this situation and explained that I only want to withdraw my existing balance, but I have not received any response for over a week. I fully accept the self‑exclusion as a responsible gambling measure and I do not want to reopen my account for betting. However, I find it unfair that I am prevented from accessing my own funds. I kindly request that 1xBet grant me one‑time access or provide an alternative secure method so that I can withdraw the remaining 2,912.21 CAD from my account and then keep the self‑exclusion in place permanently. I expect this matter to be resolved as soon as possible and my balance to be paid out without further delay.
1xBet blocked my account due to gambling addiction, and I have been trying to contact them to withdraw my remaining balance. I clearly told them that I’m not asking to reopen the account—just to withdraw my money—but I haven’t received any response. I even emailed them twice with no reply. Through t...
While trying to withdraw the $5,750 balance in my 1xBet account, my account was suddenly suspended without any explanation, and all of my withdrawal options were blocked. Just a few hours earlier, I was able to use my account normally, but access was suddenly restricted and my ability to withdraw fu...