1xBet Verification Failure Blocking Withdrawal Despite Correct Documents

I can’t pass the verification process at 1xBet. After a few winning bets, I wanted to withdraw part of my money and submitted a request on November 17. Then support told me I needed to complete the verification process to receive my funds. They asked for a large number of documents, and I sent a copy of my passport on November 17, but it was rejected because “the holographic part of the passport is not legible.” I sent another photo, but the response was the same. I don’t understand how to make everything fully visible, and they refuse to give me any explanation. I really wanted to use the 1xBet app, but this situation has completely stopped me.