I have a problem with the verification of my 1xBet account, which I use through the Android app. To complete verification, I was asked to upload photos of my documents. I provided all the requested documents, but my application was rejected with the explanation that “the text is not visible.” I used my national ID card for verification and sent scanned copies on 26 November. The scans are clear and all the information is visible, yet my verification is still not approved, and I have been waiting since then with no progress. My account number is 190487*** I contacted customer support, and they only said that my documents are “not fine,” without giving any clear or detailed explanation of what exactly is wrong or how to fix it. At the moment, I have approximately €100 in my account, which I cannot fully use or withdraw because the verification has not been approved. I request that my verification be reviewed carefully once again and that my account be approved, or that I receive a clear and detailed explanation of what needs to be corrected so I can successfully complete verification and access my balance without restrictions.
