1xBet Welcome Bonus Not Credited After Deposit

I registered a new account with 1xBet on March 22 and made a deposit of 2,500 rupees through the 1xBet app, relying on the welcome bonus for new players that clearly promised a 100% deposit bonus to be credited immediately after replenishing the account. The deposit appeared in my account on March 22, but the promised bonus has still not been credited. Even after more than 48 hours, there is no bonus, no activation button for it, and I have not received any notification or explanation about why the welcome bonus has not been applied. This situation is very unpleasant, as I deposited my money based on the terms advertised in your promotion. I contacted 1xBet customer support, but instead of a clear explanation or solution, I only received robotic answers and links, which did not resolve the problem or clarify the reason for the missing bonus. I request that my 100% welcome deposit bonus for the 2,500 rupees deposited on March 22 be immediately credited to my account or that I receive a clear and detailed written explanation of why it has not been applied. You can contact me via email at sigugewubes***@gmail.com, and my 1xBet ID is 1904898271. I expect this issue to be resolved as quickly as possible.