1xBet Withdrawal Delay Issue - Account Verification Blocking Payouts

I want to withdraw my money from 1xBet, but they have been checking my account for far too long. I am very annoyed that I have to go through verification again when requesting a withdrawal. I already completed this process last year, but since they make no exceptions, I sent the photos and everything else they asked for. After that, no one informed me of anything, and I have not been able to withdraw money since November 20th. My account is 19058***, registered on 06/06/2024. I have topped up many times and withdrawn many times, so can they at least explain what this is about?