1xBet Withdrawal Stuck Due to Verification Delay

My first gaming experience on 1xBet ended with a verification process, which was quite unpleasant and unexpected. I am absolutely certain that my documents are valid and in order. I have never played on any other platform before and have never been involved in any fraudulent activity. I am an honest citizen, so I kindly ask for your assistance. I registered my 1xBet account using the email address fellod***@gmail.com and won almost 10 bets in a row on October 25 across different sports. I now want to withdraw my winnings and place a new order, but my withdrawal is stuck due to a verification process that has been ongoing for more than 24 hours.