On August 2, 2025, at 17:00, I deposited ₺300 into my 1xBet account (Username: h**, Customer No: 1339423399) via Enpara using the mobile web page. Immediately after the transaction, I sent the payment receipt both to live support and via email. I also called customer service multiple times, clearly explaining the situation each time.
Despite my repeated attempts, nine days have passed and my deposit has neither been credited to my account nor refunded. I only received two follow-up responses, neither offering a real solution. In the latest call, I was even told not to contact them regarding this matter and to call only for unrelated issues. This is unacceptable for a global platform that handles financial transactions.
I demand that my ₺300 be either credited to my account immediately or refunded without further delay. If no resolution is offered, I expect 1xBet to take preventive measures so other customers do not suffer the same problem. Prompt action is necessary to restore trust and fairness in this process.
On April 28, 2025, at 12:44 PM, I attempted to deposit ₺2000 to my 1xBet account via Enpara using the fast bank transfer option. Even though I entered ₺3000 on the site as instructed and sent ₺2000, my deposit was rejected. I immediately created a new ₺2000 deposit request—but that one was also deni...
On September 6, 2025, I deposited 5,000₺ into my 1xbet account (User ID: 196347355) using the VIP bank transfer method through Enpara. I completed the transaction successfully, and I still have the receipt as proof. However, the money has not been credited to my account. When I contacted 1xbet cust...
On 29.11.2025 at 22:12, I deposited ₺23,000 to my 1xBet account via bank transfer from my own Enpara account as a balance deposit, but although four days have passed since this transaction, the ₺23,000 I sent still has not been credited to my 1xBet account. During this period, I tried to contact 1xB...
On August 21, 2025, I deposited ₺40,000 to my 1xBet account via Enpara (bank transfer). The deposit was rejected, yet the money was not returned to my bank or credited to my 1xBet balance—my funds are effectively stuck in limbo. I contacted customer support, but I keep getting generic replies with n...
On August 16, 2025, at 16:52, I made a ₺1000 deposit into my 1xBet account via Enpara. The transaction shows as “approved”, yet the funds never appeared in my account balance. This was my first deposit attempt on the platform, and encountering such an issue right away has been extremely frustrating...